Shipping Policy
All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, this email will include any tracking information if applicable.
Once shipped, delivery times frames are largely outside of our control and delays are often experienced during periods of high demand.
Domestic Shipping
Shipping charges will be automatically calculated at the checkout page, in most instances charges will be as follows.
- Standard Flat Rate Parcel – $13.5
- Or for trigger springs only – $5.0
In-store Pickup
Unfortunately, we cannot allow in-store pickup at this time.
International Shipping
Shipping charges will be automatically calculated at the checkout page, we offer international shipping to the following countries:
- United States of America
- Canada
- New Zealand
And many others, if you enter your address at checkout and a shipping option appears you are in luck.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
For domestic shipping If you haven’t received your order within 14 days of receiving your shipping confirmation email, and for international shipping If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at sales.hvha@gmail.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales.hvha@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at sales.hvha@gmail.com