Privacy Policy

Effective Date: 17/03/2026
Last Updated: 17/03/2026

HVHA PTY LTD (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase from our website, create an account, submit a support request, or otherwise interact with us.

1. What Personal Information We Collect

We may collect personal information including:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Account login information

• Order and purchase history

• Payment transaction information

• Customer support or enquiry details

• IP address

• Device and browser information

• Website usage data

• Cookies and tracking data

We may also collect information about how you interact with our website, including pages visited, products viewed and referral sources.

2. How We Collect Personal Information

We collect personal information in several ways, including:

• When you place an order on our website

• When you create a customer account

• When you contact us by email or website form

• When you submit support or warranty requests

• Through cookies and analytics technologies

• Through secure payment processing systems

• Through interactions with our website

3. Why We Collect and Use Personal Information

We collect and use your personal information to:

• Process and fulfil orders

• Deliver purchased products

• Communicate about your order

• Provide customer service and support

• Manage customer accounts

• Improve our website and services

• Prevent fraud and security issues

• Comply with legal and regulatory obligations

• Maintain business and financial records

4. Payment Processing

Payments made on our website are processed through Verifone Hosted Cart, a secure third-party payment provider.

We do not store full credit card details on our servers. Payment information is processed and stored in accordance with Verifone’s own privacy and security policies.

5. Shipping and Delivery

To fulfil orders we share necessary shipping information with our delivery provider:

Australia Post

This may include:

• Customer name

• Delivery address

• Phone number

• Email address (for tracking notifications)

This information is used solely to deliver your order and provide tracking updates.

6. Website Analytics and Tracking

We use Google Analytics to help understand how visitors interact with our website.

Google Analytics may collect information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring websites

This information helps us improve our website and customer experience.

Google may process this data on servers located outside Australia.

7. Cookies

Our website uses cookies and similar technologies to:

• Maintain shopping cart sessions

• Enable account login functionality

• Analyse website traffic

• Improve website performance

• Remember user preferences

You can disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.

8. Marketing Communications

We may introduce email marketing communications in the future.

If you choose to subscribe to marketing communications, you may receive updates about:

• New products

• Promotions

• Company news

You can unsubscribe at any time using the unsubscribe link in marketing emails.

9. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary for business operations, including:

• Payment providers

• Shipping and logistics companies

• Website hosting providers

• IT and website support services

• Analytics providers

• Professional advisers such as accountants or lawyers

• Government or regulatory authorities where required by law

We do not sell personal information to third parties.

10. Overseas Data Processing

Some of our service providers may store or process personal information outside Australia. These may include:

• Website hosting providers

• Analytics providers

• Payment systems

Where this occurs, we take reasonable steps to ensure those providers maintain appropriate data protection standards.

11. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• SSL/HTTPS encryption

• Secure website hosting

• Access control to internal systems

• Secure payment processing

• Software security updates

Despite these safeguards, no internet transmission can be guaranteed to be completely secure.

12. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.

To request access or correction, please contact us using the contact details listed in this policy.

13. Complaints

If you believe your privacy has been breached or your personal information has been mishandled, you may submit a complaint by contacting us.

We will investigate the complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage users to review the privacy policies of any external websites they visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

The latest version will always be available on our website.

16. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

HVHA PTY LTD
ABN: 83 667 789 362

Email: davideastley@hvha.com.au

Postal Address:
Suite 200
2 Drinan Street
Branxton NSW 2335
Australia