Frequently Asked Questions
ypical delivery times are:
| Location | Estimated Delivery |
|---|---|
| NSW / VIC / ACT | 1–3 business days |
| QLD / SA | 2–4 business days |
| WA / NT | 3–6 business days |
Delivery times may vary during peak periods.
Yes. All HV Precision products are backed by a manufacturer warranty covering defects in materials or workmanship.
Normal wear, incorrect installation, or misuse are not covered.
If you receive a faulty or incorrect item, please contact us within 14 days of delivery so we can arrange a return or replacement.
Items must be:
-
Unused
-
In original packaging
-
In resellable condition
All orders are shipped via Australia Post with tracking.
Orders are typically dispatched within 1–7 business days once payment has been confirmed.
A failed order usually means the payment did not complete successfully.
You can return to your account and retry payment using the secure payment link provided.
Orders are processed quickly, but if your order has not yet shipped we may be able to modify or cancel it.
Please contact us as soon as possible with your order number.
Once your order ships, you’ll receive an email containing your Australia Post tracking number.
You can also track your order anytime by visiting the Track Order section of your account dashboard.
If you have not found the answer please head to our contact page.
SHIPPING POLICY
Shipping Locations
HV Precision currently ships within Australia only.
Orders placed with an international shipping address will not be processed.
Processing Time
Orders are typically processed and dispatched within 1–7 business days once payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, dispatch times may be slightly longer.
Shipping Carrier
All orders are shipped via Australia Post and include tracking.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| NSW / VIC / ACT | 1–3 business days |
| QLD / SA | 2–4 business days |
| WA / NT | 3–6 business days |
Delivery times are estimates only and may vary depending on location and carrier delays.
Tracking Your Order
You can track your shipment using the Australia Post tracking number provided in your dispatch email.
You may also track your order by logging into your customer account dashboard.
Shipping Delays
Once an order has been dispatched, delivery times are the responsibility of the carrier.
High Velocity Hunting Australia is not responsible for delays caused by:
-
Carrier disruptions
-
Severe weather
-
Public holidays
-
Incorrect delivery information
If your parcel appears delayed, we recommend contacting Australia Post with your tracking number.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly at checkout.
High Velocity Hunting Australia is not responsible for orders shipped to incorrectly supplied addresses.
If you notice an error in your shipping details, contact us immediately so we can attempt to update the order before dispatch.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us with:
-
Your order number
-
Photos of any damage (if applicable)
We will work with Australia Post to resolve the issue as quickly as possible.
Contact
For shipping enquiries, please contact us through the Support or Contact page on our website.
WARRANTY POLICY
Warranty Coverage
HV Precision products are covered by a limited warranty against defects in materials and workmanship under normal use.
If a product is found to be defective, HV Precision may, at its discretion:
-
-
-
Repair the product
-
Replace the product
-
Provide an equivalent replacement item
-
-
This warranty applies only to the original purchaser and is not transferable.
Warranty Period
Unless otherwise stated on the product page, HV Precision products are covered by a 12-month warranty from the date of purchase.
Proof of purchase (order number or invoice) is required for all warranty claims.
What the Warranty Covers
This warranty covers:
-
-
-
Manufacturing defects
-
Material defects
-
Faults occurring during normal use
-
-
What the Warranty Does Not Cover
This warranty does not cover issues caused by:
-
-
-
Incorrect installation
-
Improper use or misuse
-
Modification of the product
-
General wear and tear
-
Damage caused by external factors
-
-
Examples include:
-
-
-
Stripped threads caused by incorrect torque
-
Damage caused by improper tools or installation methods
-
Cosmetic wear from normal use
-
-
Warranty Claim Process
If you believe your product has a warranty issue, please contact us via the Support or Contact page and include:
-
-
-
Your order number
-
The product name
-
A description of the issue
-
Photos of the problem where possible
-
-
Providing this information allows us to assess the issue and resolve it as quickly as possible.
Assessment
Once a warranty claim has been submitted, we may request the product be returned for inspection.
If the product is determined to have a manufacturing defect, HV Precision will arrange repair or replacement.
If the product is found to have been damaged due to misuse or incorrect installation, the warranty claim may be declined.
Contact
For warranty enquiries or to submit a warranty claim, please contact us through the Support page on our website.
RETURNS POLICY
Change of Mind Returns
HV Precision accepts change of mind returns on unused items within 14 days of delivery, provided the product:
-
Is unused
-
Is in original packaging
-
Is in resalable condition
Customers are responsible for return shipping costs for change of mind returns.
Once the returned item has been received and inspected, a refund or store credit may be issued.
Shipping costs are non-refundable.
Incorrect or Faulty Items
If you receive an incorrect or faulty item, please contact us as soon as possible so we can resolve the issue.
Please include:
-
Your order number
-
The product name
-
A description of the issue
-
Photos of the problem where possible
If the item is confirmed to be faulty or incorrect, HV Precision will arrange an appropriate resolution which may include:
-
Replacement of the product
-
Repair of the product
-
Refund where appropriate
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return Process
To begin a return, please contact us through the Support page on our website with your order details.
Once the return is approved, we will provide instructions for returning the item.
Returns sent without prior approval may not be accepted.
Return Shipping
For change of mind returns, the customer is responsible for return shipping costs.
If the return is due to a faulty or incorrect item, HV Precision will arrange return shipping where required.
Refund Processing
Once a returned item has been received and inspected, refunds will be processed using the original payment method where possible.
Please allow several business days for refunds to appear depending on your payment provider.
Contact
For returns or support enquiries, please contact us via the Support page on our website.